Account & data deletion
Delete your MindStep account and data.
You're in control of your data. Delete your account directly in the app, or send a request from this page if you can't access the app.
Option 1 · In-app deletion
Settings → Account → Delete Account
The fastest way. You can do this from the Android app, or from the web app at the same menu.
- 1Open the MindStep app and sign in.
- 2Go to Settings → Account → Delete Account.
- 3Read the summary of what will happen to your account and data.
- 4Confirm that you want to continue and verify it's you, for example with your password or a code.
- 5Confirm deletion. You'll see a confirmation that your request has been received.
What happens next
Your account is deactivated and your request is queued for deletion. We process requests as described below, and you'll get an email once it's complete. Deletion cannot be undone once completed.
What happens to your data
What's deleted, and what isn't.
We want to be upfront. We delete what we can, but some records must be kept by law.
- Deleted
Account & profile information
Your login, profile, photo and preferences are deleted or anonymised.
- Deleted
Personal information
Contact details and other personal data tied to your account are deleted or anonymised, unless we must keep it (see below).
- May be retained
Transaction & financial records
Records of payments, wallet activity and fees may be retained for the period required for legal, tax, audit and accounting purposes.
- Handled as described
Marketplace information
Your listings and seller profile are removed. Records of completed orders may be kept as part of transaction records.
- Handled as described
Content you created
Posts, comments and messages are deleted or anonymised. Messages you sent to other people may remain visible to them in anonymised form.
- Handled as described
Pending transactions
Open orders and tutoring bookings must be completed or cancelled first. We may pause deletion until they are resolved.
- May be retained
Disputes
Open disputes are resolved before deletion proceeds, and dispute records may be retained to enforce agreements and handle future claims.
- Handled as described
Backups
Backups are overwritten on a rolling schedule, so deleted data can remain in backups for a limited time before it is permanently removed.
Some information may be retained where required by law, to prevent fraud, resolve disputes, enforce agreements, or maintain necessary financial records.
Option 2 · Web request
Can't open the app? Ask us here.
Use this form if you can't sign in or no longer have the app. Enter the email address on your MindStep account.
Expected processing time
We aim to confirm your request within a few working days and to complete deletion within 30 days, unless pending transactions, disputes or legal obligations require more time. We'll tell you if that happens.
We'll verify it's you
To protect your account, we may email you to confirm the request before deleting anything. We'll never ask for your password, PIN or OTP.
Need help instead? Email privacy@usemindstep.com.
Request account deletion
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